How long does delivery take?
Orders delivered within Johannesburg usually arrive within 4–9 business days. Orders delivered to other locations usually arrive within 5–13 business days. Delivery times are estimates and may vary due to courier delays, public holidays, weather, or other circumstances.
How long does it take to process my order?
Orders are processed after your payment has been successfully confirmed. Processing times may vary during weekends, public holidays, promotions, or periods of high order volume.
What sizes do you stock?
Our available sizes vary by product. Please check the product page for the available sizes and select the size that best suits you before adding the item to your cart.
Can I choose a different colour or size?
Yes. Where available, you can select your preferred size and colour on the product page before adding the item to your cart.
Can I return or exchange an item?
Yes. Eligible items can be returned or exchanged within 5 days of receiving your order. Items must generally be unworn, unwashed, undamaged, and in their original condition. Please see our Refund Policy for the full requirements and process.
How do I request a refund?
Contact Standby Clothing within 5 days of receiving your order and provide your order number, the item you wish to return, and the reason for your request. Photos may be required for damaged, defective, or incorrect items.
What if I receive the wrong or damaged item?
Please contact us as soon as possible after receiving your order. Include your order number and clear photographs of the item so that we can investigate the issue and assist with an appropriate replacement, repair, or refund.
How long do refunds take?
Once your return has been received and approved, your refund will be processed using the original payment method where reasonably possible. The time for the funds to appear may depend on your payment provider or bank.
Which payment methods do you accept?
We accept the payment methods displayed during checkout. Payments are securely processed through our selected payment provider.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment services. Standby Clothing does not intentionally store your complete card details on our servers.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once your order has been processed, packed, or dispatched.
How can I track my order?
Once your order has been dispatched, tracking information may be provided to you where tracking is available. You can use the provided tracking details to follow your delivery.
What happens if I enter the wrong delivery address?
Contact us as soon as possible if you notice an incorrect delivery address. We will try to update it before dispatch, but changes cannot be guaranteed once the order has been shipped.
What if my order is delayed?
Delivery times are estimates and can be affected by courier delays, public holidays, weather, remote locations, or high order volumes. If your order has exceeded the expected delivery period, contact us and we'll help check its status.
Can I change my order after placing it?
Please contact us as soon as possible if you need to change your size, colour, quantity, or delivery information. Changes are only possible before the order has been processed or dispatched.
Do I need an account to place an order?
This depends on the checkout options available on our website. If guest checkout is enabled, you can place an order without creating an account. Creating an account can make it easier to manage your orders and details.
How can I contact Standby Clothing?
You can contact us using the contact details or contact form available on our website. When asking about an order, please include your order number so we can assist you faster.