Overview
This document governs your use of the Standby Clothing website and services. By browsing or purchasing, you agree to these terms. Please read carefully before placing an order.
Your Rights & Responsibilities
You agree to provide accurate information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your login credentials.
Refund & Returns Policy
At Standby Clothing, we want you to be happy with your purchase. If you are not satisfied with an item, you may request a return or refund in accordance with the conditions outlined below and applicable South African consumer law.
Return Period
Customers must contact Standby Clothing within 5 days of receiving their order if they wish to request a return or refund.
Return Conditions
To be eligible for a return, the item must be unused, unworn, unwashed, and returned in its original condition. The item should include its original packaging, tags, and any accessories that were included with the order.
Items that have been damaged, altered, washed, stained, or excessively worn after delivery may not qualify for a return or refund, except where the item is defective or otherwise protected by applicable law.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible and provide your order number and clear photographs of the item. We will review the issue and, where appropriate, arrange a replacement, repair, or refund.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will generally be processed using the original payment method where reasonably possible.
Refund processing times may vary depending on the payment provider or financial institution. Standby Clothing is not responsible for delays caused by third-party payment providers after a refund has been successfully processed by us.
Delivery & Payment Fees
Where a refund is approved due to a change of mind or another customer-initiated return, the original delivery fee and payment processing fee may be non-refundable, to the extent permitted by applicable law.
Where an item is defective, incorrect, or otherwise qualifies for a remedy under applicable consumer law, any applicable costs will be handled in accordance with the customer's legal rights.
Return Shipping
Customers may be responsible for the cost of returning an item when the return is due to a change of mind, incorrect size selection, or another customer-related reason, unless otherwise required by applicable law.
If the return is due to an incorrect, defective, or damaged item supplied by Standby Clothing, we may arrange or cover the reasonable return delivery cost where applicable.
Non-Returnable Items
Items that are personalised, altered at the customer's request, or otherwise excluded from returns under applicable law may not be eligible for return or refund.
Inspection Process
All returned products may be inspected before a refund or replacement is approved. Submitting a return request does not automatically guarantee a refund. We will assess the item based on its condition and the reason for the return.
Your Consumer Rights
Nothing in this policy is intended to remove, restrict, or replace any rights you may have under applicable South African consumer protection laws. Where the law provides you with rights or remedies that differ from this policy, those legal rights will apply.
How to Request a Refund or Return
To request a return or refund, contact Standby Clothing using the contact details provided on our website. Please include your order number, the item you wish to return, the reason for the request, and photographs where relevant.
Last Updated: 12 August 2026